ocr: FIGURE 1. The value metrics. MEETING CUSTOMER CUSTOMER SUPPORT HEQUIREMENTS PRODUCT SERVICE FITNESS FOR USE PRODUCT SUPPORT PROCESS INTEGRITY FLEXIBILITY TO MEET CUSTOMER MINIMUM VARIANCES DEMANDS ELIMINATION OF WASTE FLEXIBILITY TO MEET MARKET CONTINUOUS IMPROVEMENT CHANGES QUALITY X SERVICE VALUE COST CYCLETME DESIGN AND ENGINEERING - TIME TO MARKET CONVERSION CONCEPT TO DELIVERY QUALITY ASSURANCE ORDER ENTRY TO DELIVERY DISTRIEUTION RESPONSE TO MARKET FORCES AUMINISTHATION LEAD TIME INVENTORY L DESIGN CONVERSION MATERIALS ENGINEEHING DELIVERY - MATERIALS INVENTORY
